Driving Efficiency: Poonawalla Fincorp and IIT Bombay Collaborate on AI Solutions

 Poonawalla Fincorp, in partnership with IIT Bombay, is reshaping its HR processes through AI, creating a more efficient and agile recruitment system. The collaboration is poised to bring lasting change to the financial services sector.



AI Transforms Recruitment Speed

By reducing the time to finalize job offers by 90%, AI tools in Poonawalla Fincorp’s HR processes are enabling the company to hire talent faster. AI is now employed to automate candidate screening, document verification, and resume matching, significantly improving operational efficiency.

Strategic Shift Toward Digital Innovation

CEO Arvind Kapil noted, “The integration of AI in our HR processes is just the start of our extensive plan to lead in digital innovation.” This AI-led transformation aims to enhance customer-focused ecosystems and drive growth in new business areas.

AI and Employee Support

The company’s AI initiatives extend beyond hiring, with the development of an AI-powered WhatsApp bot that addresses employee queries regarding payroll, leave, and policies in real-time, streamlining internal communications.

AI Across the Organization

Salil Hajarnis, the newly appointed CTO, will be pivotal in expanding AI’s role in Poonawalla Fincorp, helping to innovate across compliance, customer service, and operations.

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