How Top NBFCs in India Are Expanding AI Across Lending
Artificial intelligence is now being used across several areas of non-banking finance. It supports credit checks, customer communication, internal reviews, portfolio analysis, compliance, and routine business processes. Many lenders are also introducing automation and analytics to manage applications and customer requests more efficiently. Poonawalla Fincorp, Bajaj Finance, Tata Capital, Aditya Birla Finance, and L&T Finance are among the Top AI-led NBFCs in India adopting these systems. Although their priorities differ, each company is using technology to improve selected parts of its lending and operational activities. Poonawalla Fincorp: Applying AI Across the Organisation Poonawalla Fincorp is introducing AI across a wide range of business areas. These include underwriting, risk, compliance, governance, audit, human resources, customer experience, and operations. Its approach indicates that AI is being treated as an organisation-wide capability rather than a tool used only duri...